The majority of parcels are sent via Australia Post. If you want your parcels to arrive before Christmas please order as per the following deadline dates. (please note our order cut off time is 1pm on these dates except for same day courier which is 11am). Thes deadlines have been supplied by Australia Post, please note we can not guarantee delivery dates because once a parcel leaves our warehouse it is in the hands of Australia Post. We also strongly recommend that the recipient's mobile number is included in their details when you place the order (include your mobile no. if you dont have the recipient's number). Notification from Australia Post about the arrival of a parcel (or non delivery) will be texted to this number and keep the recipient up to date on the parcel delivery. AP no longer leave cards when a parcel has been unable to be delivered.
Standard delivery
Monday 16 December - NT
Wednesday 18 December - WA
Thursday 19 December - TAS
Friday 20 December - NSW incl Sydney & ACT
Friday 20 December - VIC, QLD & SA
For all regional areas please allow extra time.
Express Post delivery
Friday 20 December - WA, TAS & NT
Monday 23 December - NSW, ACT, QLD, VIC & SA
For all regional areas please allow extra time.
Same Day Courier Sydney only
Monday 23 December (depending on stock availability)
Our Early Bird Deal for Christmas 2024 is a cracker (pun intended)! You will receive up to 15% off Christmas hamper bulk orders made before November 1 PLUS Free branded ribbon.
Spend over $1500 Save 5%
Spend over $3000 Save 10%
Spend over $7500 Save 15%
Conditions: Minimum order 10 hampers for free branded ribbon. Discount excludes custom hampers, christmas cracker tubes and hampers under $70. Maximum saving $1500. A 50% deposit is required by November 1, 2024.
Yes, and the delivery is calculated on the size and weight. You can order up to 4 gift boxes to the same address. If you wish to order more than 5 or if you want them to go to different addresses, please download our bulk order form on delivery/ordering page. Or alternatively reach out to us at support@3giftgirls.com.au or phone 1300 30 54 30.
Christmas is a busy time for everyone including the postman and delivery services. This is why we suggest planning early and send in the first week of December to avoid delivery delays.
Unfortunately, we can’t guarantee delivery dates as once it leaves our warehouse it is in the hands of Australia Post. If the recipient is in Sydney then we can guarantee delivery dates if Same Day courier is selected.
It is our belief that it is better to get there early rather than later. If we know it is a Christmas gift, we will include a Santa sticker on the outside of the shipping box saying not to open until Christmas.
Absolutely! In fact, we encourage it. We don’t want you sending out gifts and the recipient not knowing who they are from. When you add your hamper to the cart there is a space for you to write your message. If you forget, then email support@3gifgirls.com.au or call 1300 305 430 and we will try to include it in your order for you but it depends on if your hamper has already been sent.
You sure can! You can do this at checkout by choosing the ‘multiple addresses’ feature.
If you have more than 6 different addresses then download our bulk order form, complete the details and email it to us at corporate@3giftgirls.com.au
Yes you can! We have a lot of branding options including branded ribbon, laser engraving on picnic baskets and boards, we even can brand certain products including candles, candies, biscuits and chocolate freckles.
Yes you can! We have a reciprocal arrangement with a hamper company we trust in New Zealand. Whilst the hamper inclusions might not be exactly the same due to availability of equivalent product, the value and quality will be comparable. We know it is a bit hit and miss to randomly select companies overseas and this is why we have set up this arrangement. You can be assured that the freshest products will be included in the hamper with no customs issues arising.
All cancellation of gift orders must be made no later than 48hrs prior to delivery. We do not accept cancellations under any circumstances once the gift has left our premises.
After ordering online, you will receive an email confirmation from containing your order details (if you have provided your email address). Creative Hampers will normally confirm receipt of your order within a few minutes of ordering. Please refer to the estimated delivery times above for your destination. Customer Service is key to us and we try our best to deliver by the date requested. However, this is not always possible due to unforeseen circumstances or events beyond our control. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.
Incorrect information can result in delays in delivery. For deliveries to business addresses you must include the business name with your order. If Creative Hampers is charged a re-delivery fee by one of our couriers because of inaccurate delivery details or if a patient has been discharged from the hospital, this will be passed onto you. It is your responsibility to inform Creative Hampers immediately if an order has not arrived. If you wish to query a delivery, please contact us at support@3giftgirls.com.au. We use the latest technology in delivery tracking and can locate the order. Orders must be received by 1pm EST for next business day Sydney deliveries to Sydney. No deliveries are made on weekends or public holidays. Now more than ever, please allow additional time for peak times like Christmas.
Monday – Friday: 9.00am – 5.00pm
Our head office is located at 20 / 9 Powells Rd, Brookvale NSW 2100.
The easiest way to order is via the webstore. For larger bulk orders, download our bulk order form and email to us at corporate@3giftgirls.com.au
If you want to speak to a real person please call us on 1300 305 430 or (614) 9053 2840 and we'd be happy to help you
Direct Deposit: For bulk or corporate orders our Banking details are available for electronic transfers upon enquires.
Please let us know immediately if there is a problem with either your gift purchase or our service! We like to do our best to deliver fantastic service, offer competitive prices and provide the best quality products, so if there are ever any problems, please let us know so we can resolve the matter. We pride ourselves on Customer Service, have an extensive quality checking system, and do everything we can to ensure goods are always delivered in the best condition. However, if the gift is defective, damaged or not what you ordered, please notify Creative Hampers immediately.
The simple answer here is to please check your spam or junk folder. Unfortunately sometimes our emails go to your junk folder and this is someting beyond our control. Google and the like have very strict filters on emails so sometimes this does happen. If you still haven't received an email please contact us on support@3giftgirls.com.au. Another tip all confirmation emails will come from 3giftgirls.com.au not creativehampers.com.au so this may also be another reason why you think it has not arrived. Sorry for the confusion
Not to worry! Please let us know asap, time is of the essence. Call 1300 305 430 or email us at support@3giftgirls.com.au. If the hamper hasn't been sent then we can we can easily adjust the delivery address in our system for you. If in transit we can try to redirect them. If the hamper couldn't be delivered it will be returned to us.
We will happily resend it for you to the correct address however any fees incurred for parcel return, redirection &/or resend will need to be paid for by you.
We know it is an honest mistake but if the incorrect address was given to us and your gift has not arrived in time, Creative Hampers will not issue refunds in this instance as we are not at fault.
Believe us, we know Christmas is a busy time of year and there are so many things to do. Organising Christmas hampers for clients and staff are just one of the many things to tick off.
We recommend you start early for larger orders, in particular. Not only do we have special deals, it means that your stock is secured and delivery dates locked in. Stock will run out as it inevitably does so we suggest start planning and lock it in by mid – end October if you can (you don't have to send it then) and then you can rest up! Christmas is our busiest time of year and we don’t want to disappoint.
And remember all delivery services are super busy too so factor in extra delivery time.
Yes, orders can be made in advance for a specific date, just put this date in the delivery notes box at checkout. Please note once the hamper leaves our warehouse it is in the hands of the delivery company. We try our hardest to deliver as close to the delivery date as possible but exact dates can not be guaranteed except for the Same Day Sydney courier delivery service
If the recipient is not home the delivery company will leave the parcel by the door. If the courier deems the property to be unsafe for the hamper to be left, they will either take the hamper back to the nearest Post Office.
Australia Post no longer leaves card notifications so that is why it is important that a mobile number is included in the recipient's details and a text will then be sent by AP to notify you where the parcel is. If you dont have the recipient's mobile then use yours and the text will be then be sent to you. If Creative Hampers incur an extra cost due to incorrect delivery information, this will be forwarded to the person who made the order.
In this rare situation we will always substitute with a similar product of same or higher value is out of stock.
Yes. Our gifts can be tailor made to meet individual needs & budgets. Should you have any additional ideas we can create something special for you, simply contact us and we can discuss your requirements.
Creative Hampers rarely receives complaint from a client that their gift arrived damaged but unfortunately sometimes accidents happen...for which we are deeply sorry. Don't wory we will fix it!
You can be assured that every effort has been made to ensure your gift is safely packaged with lots of padding inside a quality cardboard outer. We are super passionate about our business and if something arrives broken it reflects on us! But sometimes damages can occur due to the handling of goods in transit. If this happens, please call us straight away, send us a photo and we can fix it. This does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
Creative Hampers uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Creative Hampers or any outside party.
All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data
eWAY is an authorised third party processor for all the major Australian banks
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Creative Hampers. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.
Creative Hampers regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Creative Hampers users, and conforms to Internet privacy standards. Any information collected by Creative Hampers is required in order to provide you with our products and services and a high level of customer service. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Creative Hampers will not disclose your personal information to anybody other than those who are contracted to our Company.
